Privacy Policy

Last updated: 2025

At Rise Residential, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the

Privacy Act 2020 (New Zealand).

By using our website (riseresidential.co.nz) or engaging with our services, you agree to the terms of this policy.

1. Who We Are

Rise Residential is a Christchurch-based building company specialising in new home builds, renovations, and extensions.
You can contact us at:

📧 ben@riseresidential.co.nz
📍 Christchurch, New Zealand

2. What Information We Collect

We may collect personal information when you interact with us through our website, forms, or communication channels, including:

  • Name

  • Email address

  • Phone number

  • Address or project location

  • Details about your building project or enquiry

  • Any other information you choose to provide (e.g. during consultations or through our cost calculator)

We may also collect non-personal information through cookies and analytics tools (see Section 6).

3. How We Use Your Information

Your information helps us provide the best possible service. We may use it to:

Respond to your enquiries or requests

Prepare and send project proposals or quotes

Schedule site visits or consultations

Communicate about your project or our services

Improve our website, marketing, and customer experience

Comply with legal or regulatory requirements

We will never sell or rent your personal information to third parties.

4. Who We Share It With

We may share your personal information only when necessary, such as with:

  • Trusted service providers (e.g. website hosting, email, or analytics platforms)
  • Subcontractors or suppliers working on your project (where relevant)
  • Regulatory authorities when legally required

All third parties are required to handle your data safely and in line with New Zealand privacy standards.

5. Storage & Security

Your data is securely stored using trusted platforms and protected from unauthorised access, loss, or misuse.
We take reasonable steps to ensure your information remains confidential and secure.

6. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve user experience.
You can disable cookies in your browser settings, though some website features may not function properly if you do.

7. Access & Correction

You have the right to access and request correction of any personal information we hold about you.
To do so, please contact us at ben@riseresidential.co.nz
We’ll respond within 20 working days, as required by the Privacy Act.

8. International Transfers

If your data is processed by third-party service providers outside New Zealand (e.g. email or analytics services), we ensure that they meet appropriate privacy and security standards.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most recent version will always be available on our website.

10. Questions or Complaints

If you have any questions or concerns about your privacy, please contact us directly at info@riseresidential.co.nz

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner:
🔗 www.privacy.org.nz